Imona turns the goals a company sets into a game of missions, rankings and rewards, so people act on them every day.
216,650+ users8 enterprise deployments6 sectors
Targets, visits, training, a KPI to move. The work is assigned, and on the day it is assigned everyone agrees with it.
Tick them off
The problem is not the goal. It's getting people to act on it, every day.
Banks, insurers and retailers run their frontline on Imona. This is what changed.
216,650+ users across 8 enterprise deployments
Customer contact centre call targets & role-play training
We are the first contact center in Turkey who embedded gamification into sales, training and motivation.
MENA Stevie Awards 2025 · Gold
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Authorised-dealer product training, seminars & webinars
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Usage reached 100% after a bonus system was added.
Agency targets — home, commercial property & health
Read the storyUsage is the share of the target workforce active on the platform; engagement is the rise against the previous method. Yapı Kredi figures are reported by the bank. For the other customers the figures are typical results across Imona deployments.
See all customersPick a view. Each one links to the page that explains it.
A clear pathWork is broken into missions, progress stays visible, and there is always a defined next step instead of an abstract annual number.
Three levels completed, one in progress, the rest mapped out ahead.
A sales floor competing on results and a store team learning a range are different jobs. They run on one platform, with one set of mechanics.
Sales teams
Compete on results
Target hit61% 84%
Store staff
Master every product
Training completed41% 89%
Illustrative example — not customer data
Effort converts to points and points convert to things people actually want. That is what keeps the loop running after the novelty of a badge wears off.
Employees start the competition themselves, at whatever level of the organisation makes sense, and every duel resolves with a recorded outcome.
Incoming duels on sales sprints, cold calls and objections, accepted in one tap
Every duel resolves with a recorded score, with response time breaking ties
Every HR-tech vendor now says this sentence. It is worth nothing on its own, so here is what the mentor actually does, in named behaviours, inside deployments that exist.
Quality audit shows points lost on objection handling, three specific criteria
The mentor tells the agent which three objections to practise before their next shift, with a scenario task attached to each. Not "improve quality" — three named objections.
The mentor tells the agent which three objections to practise before their next shift, with a scenario task attached to each. Not "improve quality" — three named objections.
See this workforceThe mentor sends the agent a personalised notification with the product-mastery journey for health, then the objection scenario that ends those conversations, then a three-policy live target. A regional manager can do this for twenty agencies; the mentor does it for the whole network.
See this workforceThe mentor names the target that closes the gap fastest for that consultant — the add-on they attach least often — and attaches a short range refresher before the weekend trade. The store manager sees the same prompt.
See this workforceThe mentor rebalances the advisor's daily activity plan so the two missed branches land this week, instead of surfacing the gap in a Friday one-to-one about a week that has already gone.
See this workforceImona sits downstream of your dashboards and converts a metric into an assigned, rewarded, trackable behaviour.
Weekly report
Reported. Read once.
Your next move
Visit 3 accounts
Weekly visits per rep3.1 4.6
Illustrative example — not customer data
The problem is not the same in a contact centre as it is in a dealer network. Start where your people actually are.
This is the loop your people would run every day: effort becomes points, points become something worth having. Spin, win, and bring it to your walkthrough.
Your XP0
Quests still open on this page:
Turn business goals into action.
Thirty minutes, your workforce, your metrics. No slides.
Every booking records the campaign, channel and page it came from, so we know what you saw before the call.